Ian Ruddy

Ian Ruddy is the Head of HR Operations at Telefonica O2 UK. At Telefonica O2, Ian and his team are responsible for the direct recruitment of many hundreds of talented people into customer service contact centres and retail stores across the UK.

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Ian's experience

Ian has over 15 years HR experience gained with Telefónica O2, Honeywell, Siemens and Cisco Systems. Ian and his team deliver a broad range of HR services to the Telefónica O2 UK business, helping bring the Telefónica O2 People Promise to life.

Ian also leads a HR business partner team, who through alignment with the business divisions, drive interventions in support of the overall business strategy.

Ian's style

Telefónica O2's values (bold, open, trusted, clear) are embedded within their culture and reflect how they do things. They understand that in order to turn their customers into fans of Telefónica O2, they also need to turn their staff into fans.

Ian is looking for someone who is customer focused, a good team player and bold in their thinking and aspirations.

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Select questions by Ian Ruddy

  1. Can you tell me what you know about O2?

  2. Can you tell me what you think we are looking for in the people we might employ in our business?

  3. Give me an example of a previous achievement you had within business and why it made you proud.

  4. Tell me about a time when you were measured to weekly or monthly targets.

  5. Working in teams is important for success – tell me about a time when you had to work as part of a team and what you had to do to make sure you were successful as part of that team.

  6. What do you think is the right culture that you would be successful in at work?

  7. What words would best describe your personality?

  8. Can you tell me about an experience/success you’ve had that motivated you, and why it motivated you?

  9. What are your strengths and what are your development needs?

  10. Give me an example of where you’ve had to work with other people in many different circumstances.

  11. Can you give me an example of a time when you were in a previous role where you were really successful?

  12. Why do you want to work for us?

  13. What else do you do outside of work? What do you enjoy? Any hobbies?

  14. If I was to get a group of your current work colleagues together and ask them questions about you in the world of work – what do you think they might say to me?

  15. Can you tell me about something that you did personally that was innovative that you have brought to a previous role/business?

  16. A customer wants to end their contract – what do you do?

  17. Can you tell me what’s good and what’s bad about your current employer?

  18. Tell me about a time when you had to deal with a very difficult customer – how did you put it right for the customer and for you?