Jo Causon took up her appointment as Chief Executive of the Institute of Customer Service in March 2009, moving from the Chartered Management Institute, where she had been Director of Marketing and corporate affairs since July 2005.
She previously held Director roles in brand and business consulting and prior to that was both Head of Group Marketing and Strategic Executive to the Director-General at City & Guilds.
Jo’s style is open and relaxed. She is looking for honesty and integrity with proven examples of the candidate’s experience allied with clear measurement that demonstrates the positive impact of the activity undertaken.
She is also looking for real self awareness and confidence in how their skills and experience fit and bring value to the role under discussion.