Avaya IP Office Engineer - Lancashire

Our client is a well established telecommunications company with a long history of growth and success. The company operates accross the UK, has a good story to tell and is a market leader in the installation, support and maintenace of telecommunication solutions. Due to on going success there is now a requirement for an additional Avaya IP Office field maintenance engineer to join the team. Based in the Greater Manchester or Lancashire area the ideal candidate will have experience on Avaya IP Office and good IT skills , LAN / WAN, IP Telephony knowledge.If you have experience on Index systems aswell this will be a plus. Salary is completely negotiable depending on experience. The role will be a mixture of solving faults from the office remotely and visiting client sites when needed. This is an excellent opportunity to join a well established major player in telecommunications. Benefits: Salary 20K - 25K + car + benefits ( totally negotiable depending on experience ).



JOB DESCRIPTIONS







Job Title: Avaya IP Office Telephone Maintenance Engineer



Annual Salary:



Hours Per week: 8.30am - 5.00 pm



Contract: Permanent



Reports to: Lead Engineer









ROLE PURPOSE:



To remotely access systems to diagnose faults in a timely manner and attend site if necessary to clear faults. Liaise with 3rd party companies keeping customers updated with progress.











KEY ACCOUNTABILITIES:



1.Attend customer premises in order to establish fault and restore system error.

2.Remotely diagnose faults from the office via remote access and customer liaison

3.Deliver best advice ensuring the correct programming of customer system

4.Provide support to the installations and maintenance engineers and other parts of the company when required

5.Embrace Core values along with change and provide constructive ideas for improving service, working methods and environment

6.Any other reasonable duties and responsibilities considered appropriate by the Management of the Company.











KEY SKILLS AND ATTRIBUTES:



1.Be self motivated with the ability to work under own initiative.

2.To have a high level of knowledge of IP Office, Avaya and Index.

3.Knowledge of CCC, CCM, IVM and Voicemail Pro would also be advantageous along with Installation of Phone Manager and Soft Console.

4.Panasonic experience would also be helpful but not essential.

5.ITC Literate.

6.Reliable, responsible and well organised.

7.Ability to master new technologies quickly and efficiently.

8.Good interpersonal skills.







QUALIFICATIONS AND / OR EXPERIENCE REQUIRED:



1.Strong Communications background.

2.Ability to diagnose faults through structured cabling systems and standard building wiring with various test equipment.

3.Ability to carry out upgrades to systems as and when required.

4.Undergo testing ISDN and BT Lines with test equipment.

5.To have achieved at least a basic index and/or basic IP Office training course.

6.Any ACM knowledge would be an advantage but not essential

7.Valid Clean Driving License.

Benefits: Salary 20K - 25K + car + benefits ( totally negotiable depending on experience ).

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