Desktop Technical Services Engineer - 3rd Line - 004343

Job description:

Desktop Technical Services Engineer

Summary

Work on a 3rd line Desktop Support team in a fast-paced pressurised environment providing support & services to our clients and to ITEC teams (Helpdesk/Support teams mainly ? 2nd line)

Main responsibilities

Service Provision
?Implement solutions for day to day user incidents & requests accordingly to SLAs in place (3rd line)
?User data administration : share creation, rights administration, tools creation/support, etc ...
?Manage/follow projects accordingly to ITEC strategy.
?Administration of Active Directory (GPO, groups management), DHCP, DFS, SMS, Anti-virus and Printer infrastructure
?Validation, packaging and deployment of applications (new or update).
?Hardware validation (desktop, workstation, laptop, screen, printer).
?Must have 3rd line support and project experience


Business Liaison
?Ensure that there is a good flow of information between the business lines (our users) and the other IT Helpdesk teams, skill teams (Market data team, Network team, ...) & IT business lines (IT dedicated per business line)
?Ensure good level of participation & communication with DTS teams worldwide.
Must have MSI Packaging
Strategy and technical adherence
?Active participation in creation of documentation and presentations to ensure that information is disseminated throughout the DUS (Desktops & Users Services) team.
?Ensure adherence to ITEC standards, permanent supervision & Security guidelines/policies through active enforcement.
?Completion of personal daily time-tracking tool entries.

Internal & external contacts

?External: Main providers such as Microsoft, HP, Dell ... and application provider (Reuters, etc...)
?Internal:
?Business users/clients
?Helpdesk Managers (& deputy), Desktops & Users Services teams, Technical experts, ...
?Peers within the ITEC organisation

Past experience

?Essential : 2-5 years Desktop Support Analyst experience
?Desirable : 1-2 years support experience in a Financial / Investment Banking environment

Languages

?fluent English
?French (not mandatory)

Technical skills

Essential :
?Windows XP client specialist : Troubleshooting (registry level) & installation
?Knowledge on development : VBScript, Web, XML, ASP, etc ...
?Remote access & dial up skills : Troubleshooting
?Windows Infrastructure fundamental knowledge and troubleshooting : server, network, Active Directory, DNS, DHCP
?Ms Office suite : Expert level for Excel, Basic level for Word, PowerPoint & Access

Desirable :
?Lotus Notes skills : Troubleshooting
?Market data products knowledge : Reuters & Bloomberg troubleshooting
?Citrix Client : Troubleshooting
?Knowledge on MSI packaging
?SMS platform administration

Personal abilities

?Excellent verbal (and written) communication skills
?Client focus approach
?Reactivity & Dynamism
?Excels within team environment
?High level of self motivation
?Proactive & innovative approach

Information for Direct Applicants

- For applicants responding to an internet advertisement rather than being submitted by an agency - if you experience difficulties in applying for this position, please email your application to: lon-hr-jobs@sgcib.com.
- Please include the position title in the subject line of your covering email.
- Please note that whilst we endeavour to reply to all applicants, due to the high volume of applications received to this address, only successful individuals will be contacted.

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