The Carphone Warehouse was set up in London in 1989 by Charles Dunstone with £6,000.Today it is Europe's leading independant mobile communications retailer, with over 1,200 stores across the Group, generating annual turnover of £1,849 million (year ended 31st March 2004). The Carphone Warehouse offers customers impartial and expert advice, the widest choice of the latest products and unbeatable service.

In addition to the UK, where The Carphone Warehouse has over 22% market share, the company operates across 9 further European markets including Belgium, France, Germany, Ireland, the Netherlands, Portugal, Spain, Sweden and Switzerland.Outside the UK and Ireland, the company operates under the brand name 'The Phone House'. The company employs 10,000 people in total, working across the stores, the support centres, the call centres, the online teams and the direct sales teams (telesales).

The company's commitment to customer satisfaction and its determination to stay one step ahead of the rest have undoubtedly been key factors in its success and in the last five years the company has won over 20 retail and mobile industry awards.

The vision and core values first introduced by Dunstone remain unchanged and the company continues to be driven by a total dedication to customer satisfaction.