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Office Politics: Bullying at work

With the recent allegations of bullying coming out of No.10, it has thrown the issue of bullying at work into the spotlight once again. The true extent of bullying at work is more widespread than people realise, mainly because employees are afraid to report it. This needs to change, says Philip Landau, employment law solicitor and partner of law firm Landau Zeffertt Weir, who explains how you can most effectively manage the situation if you find yourself being bullied at work. .

In a shocking survey by UNISON (the largest public sector union) and Company Magazine, it seems bullies are making life hell for a third of young working women.Philip Landau

Results further revealed that more than two thirds of those being bullied in the last six months say it is ongoing, and that the most common bully is an older woman in a more senior professional position. And yet only 22% of women will report the bullying, whilst the remainder will quietly accept it or ultimately tender their resignation.

I receive many enquiries from employees, both male and female, who are being bullied. I am surprised at the findings of the recent survey, not so much at the statistics of the bullying allegedly taking place, but that a large number of the perpetrators are female.  This is, however, in line with the indications from the survey that many incidents of bullying are not being confronted by the employee. Although the survey was in relation to females, it is clear from my experience that the male bully (against males and females) is also positively still alive and well.

Workplace bullying can be defined as offensive, intimidating, humiliating behaviour, or abuse of power or authority, which attempts to undermine an individual and which may cause them to suffer stress. This includes staff being constantly criticised, being the butt of jokes, having responsibilities removed, being given trivial tasks, or even blocking promotion.

There is, at present, no legal claim that can be made for bullying alone. The situation is different where you are being “harassed”, which means you are the subject of offensive or intimidating behaviour that can be classed as discriminatory. Some examples of harassment are allowing displays or distribution of sexually explicit material or giving someone a potentially offensive nickname. There is now a call to put bullying legislation in place so that it carries the same weight and enforceability as harassment.

Most employers should nevertheless not tolerate bullying and steps should be taken to deal with this where it becomes known. But what should you do if you are the victim of bullying?

Firstly, you could talk informally to another colleague or manager in the business about the situation. It could be that someone who, for example, believes they are being given a more demanding workload as compared to their peers may actually find out that they aren’t being as singled out as they think. You could also try and talk to the bully direct. This will not be easy, but the bullying may not be deliberate. If you can talk to the person in question, he or she may not realise how their behaviour has been affecting you.

If you feel you can’t talk to the bully or deal with the matter informally, then you are able to lodge a formal grievance with the bully’s line manager. Your employer would be duty bound to investigate this and this may result in the bully being disciplined. This can make it difficult for continuing working relations, but if you want to keep your job you have to place trust in your employer taking action against the bully. If necessary, you should lodge further grievances if the situation does not improve.  If you work for a small company and the bully is the owner of that company, then you should again follow the grievance route if possible but it is pretty clear that in such a claustrophobic environment  any ongoing relationship will be unlikely to work out..

It is important that you keep a written record or diary of every bullying incident as you may need to rely on this if you take legal action against your employer. Also, you should retain any email evidence. It is amazing how many bullies incriminate themselves by firing off unsavoury emails without even realising it.

If you think that making a complaint will cause further bullying or harassment or you are being violently abused, you don’t need to follow normal grievance procedures. In cases like this, you can resign and claim constructive dismissal – although you should take professional advice before you do so and make sure you have sufficient evidence to back up your case.

Many people who are bullied will be signed off by their GPs for stress, and rightly so. For those employees, it becomes increasingly difficult to return to work the longer they have been signed off. It may be that a mutual departure to include a lump sum payment can be negotiated in these circumstances and this is familiar territory for most HR departments. Again you are best off seeking professional advice on this as they are best placed to negotiate a favourable settlement.

It is certainly my experience that most employees will eventually leave rather than confront the bully. It’s a shame if a robust career in a company is brought to an end in this way. Employers do need to be more aware of what is going on with their managers, who are not always experienced and properly trained in how to deal with staff who are reporting in to them.

Jobsite have partnered with specialist employment law solicitor Philip Landau, to bring you expert advice on your rights in all key areas of your working life. As a Jobsite user you are also entitled to receive a free initial consultation on all employment law issues from Philip.

Philip can help with a number of legal problems; perhaps you feel your employer isn’t following their legal responsibilities, you believe you have been dismissed unfairly or you are unsure about clauses in your contract. Once he knows your specific situation he can let you know what your rights are and what action you can take.

To get in touch with Philip, click the link below and he will contact you to discuss your situation in more detail.

Philip Landau is a solicitor and partner, specialising in employment law, in the London legal firm Landau Zeffertt Weir.

Click here to here to contact Philip

DISCLAIMER

This is a reworked article from November 2009.

The information and any commentary on the law on this web site is provided free of charge for information purposes only. Every reasonable effort is made to make the information and commentary accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying upon it, is assumed by either Jobsite or Landau Zeffertt Weir. The information and commentary does not, and is not intended to, amount to legal advice to any person on a specific case or matter. You are strongly advised to obtain specific, personal advice from a solicitor about your case or matter and not to rely on the information or comments on this site.

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  • http://www.noteshamps.com/ Socco

    Hi, Not sure that this is true:), but thanks for a post.
    Socco

  • Ramsey Long

    I agree with Socco. If you complain and take the bully to task you are unlikely to win (because the bully will continue to behave as they always have done – even if you get that promotion officially). You are also likely to become known as a troublemaker. The only way is to stick it out or leave. Sticking it out could lead to the end of the bully’s reign if they don’t have support of other colleagues – Note: bullies need human support like any human being does; if that gets removed, they can’t stick around for long. My advice: make a lot of allies, and keep yourself positive (may be hard, but stick with it). In the end you may win (ie, the bully backs down or leaves).
    In my own experience HR is more the friend of the bully; and being labelled as a troublemaker or unstable or as someone who overreacts, will stop you getting on in your career/ back in the company, etc.
    Also, don’t leave your job before finding another one unless you are very strong, very confident, have a good stash of savings.
    Another piece of advice: take a holiday when things get on top of you – rather than resign rashly.

  • LC

    i feel I need to speak up with reference to HR, I am a HR professional, and would NEVER support a bully. However, I do believe a lot can be accomplished informally, before constructive dismissal , or discipline. Talking to staff about the perception of their behavior on other people goes a long way.

  • ‘Anna’

    I have experienced significant bullying in the public sector, from older women, who are supported by HR! They (HR staff) allow them to break all the rules, for example by giving you notice without any prior warning and holding meetings where you are not invited to bring a union representative or friend with you, but they are there with HR pretending it’s all above board – and it makes a mockery so-called ‘anti-bullying’ policies which the organisaiton has. The problem is most worrying when the chief executive is a bully and he bullies the entire staff, getting rid of hundreds of staff who stand in his way. I have seen this happen and am outraged that the bullies seem to get away with it, every time. The best advice I had was to go straight to UNISON, report it and challenge it. You will not win but you will probably be paid off. The bullies will get what’s coming to them in the end – and you will know you did the right thing standing up to them. Women bully far more than men in my experience – and do not promote ‘sister-hood’ or any kind of support to other women trying to make their way in their chosen career. If you’re not in a Union, join one. Your altnertiave is to seek legal redress, through a no-win no fee arrangement for breech of contract. I am convinced that bullies burn in hell for eternity and it is that thought that keeps me going!

  • Shaun

    My experience is to stand hard although I would be tempted to go to HR in the future (if I could trust that the matter would be in confidence). I have experienced a manager that was a bully to all his staff and after leaving my job had the same manager as a customer in my next role who found pleasure in making my life difficult. It transpired that this individual made me more professional as I needed to keep a record of all my activities of delivery with the customer and remain completely professional and transparent. My advice is ‘don’t let the suckers grind you down’. If this is upseting you to the point where you can not work, look for another position internally or elsewhere first and remain unaffected as much as possible in the process keeping things close to your chest and close friends.

  • John

    The problem with reporting bullying is that the first action of the employer is always to try to cover it up – especially in any case where HR are involved.

    HR will never admit that they’ve made any mistakes and will go to any lengths to ensure that the truth will not come out.

    Employers “Grievance” procedures will only try to spin the process out until the complainer gets fed up and has been branded a “troublemaker” – most people will agree that it’s completely pointless.

    The only way to tackle this problem is by bringing a lawyer in at an early stage but unfortunately very few people can afford to do this and the Unions won’t bring their lawyers in unless there is a Tribunal Involved.

    Constructive Dismissal is only an option available to a minority of employees – i.e. those who can afford to leave or those who have another job already lined up.

    Bottom line is unless you’ve got money to fight it properly you’ll just have to work on in misery!

  • David

    I totally identify with what Anna is saying. I went through similiar experience and felt that the management were all in it together. I dont belong to a union and felt powerless. I suffered exclusion, silent treatment, mockery through innuendo. My achievments were never acknowledged and and shortcomings constantly picked up on. Performance figures were looked at selectively to target people my manager hated.

    One team member who tried to complain was made to look like a trouble maker, he made a complaint, the manager gave him the silent treatment, when he withdrew the complaint, a day later she took him to HR and sacked him for unknown reasons.

    We definately need legislation against this!

  • Viv

    I am currently off on stress, having been through 3+ months of a bad situation at work (under new management). I have a good case for constructive dismissal – Why? Because I kept notes of all the incidents. This is so important. You need dates, details and evidence. Not only to give you some leverage, but (very importantly) each time you study the list of grievances you remind yourself that this is not how your worklife should be and you really owe it to yourself to get out of it somehow, put an end your suffering (it’s not healthy), and move on with your life. That’s being proactive, not submissive. You’ll be amazed at how your life opens up once you start looking at your life this way.

  • Lea

    I was a female engineer and have just been through the worst 18months possibly of my career!
    After a new manager took over i was manipulated & groomed then my targets where constantly under scrutiny and questioned despite the fact i had done the role for 4 years previous to him stepping in with no complaints from other managers. I was asked if i thought i was a ‘square peg in a round hole’ and would i like a little office job. i am qualified up to HNC in engineering and was more than qualified and suitable. i was constantly used as a ginea pig and was told i wasnt allowed any counselling sessions because they didnt work. Id had 3 red stress assessments and i was not referred to the OHS despite recorded emails and meetings notes specifically requesting to be refered and i was told this was not ‘in my interests’ HR never returned my calls. Management stuck together and iv been made to feel like a trouble maker. A stage 3 grievance procedure against this horrible man has not been upheld, my witnesses have been rubbished and he has been allowed to make the decision to manage me out of the business despite my time keeping record being excellent and my history. Worse still i have no job and the guys left behind are being threatened with ‘ u no what happened to lea and if u dont tow the line…’ i am presently waiting for a decision as to whether i will be reinstated. and im not sure i want to return to a company that doesnt
    (a) support female engineers despite plugging how diverse a company they are
    (b) deal with bullying and harrasment and support people that are stressed because of it.
    Yes the union have been fully involved right from the start but iv felt like the whole situation has been taken out of my hands and ive had no control over my life.
    What have i learned? If your being bullied make sure you diary it!!! ive lost so much evidence and forgotten details. Bullys have to be stopped!!! Only when i realised what i was going through was bullying, did people start to tell me that i was the 5th grievance against him. God knows why this company has done nothing about him since mine was the only grievance not upheld! im just hoping he will get his comupence either way since he has knocked my confidence so much i dont feel i could now return to work as an engineer all of this has destroyed what i spent years building up. I have worked with Men for the majority of my career and spent 6 years at college being the only women and never have i experienced what this man has put me through before. Im putting in a tribunal claim if im not reinstated but something more has to be done to stop these bullys getting away with it!!!

  • Charles

    Confronting the individual with the impact of their behaviour is often a good first step. Remember, discuss the behaviour, to depersonalise the issue. My experience is that the individual will be surprised and apologise/mend his/her behaviour in most cases, but the take home message must be that inappropriate conduct (unintended or otherwise) is unacceptable. Failure to deal with matters unfortunately reinforces the bully’s incorrect perception (a) that this is OK and (b) that he/she may behave this way with impunity. This will only increase tensions over time and make solving the problem more difficult.

  • jon

    Im currently off with stress too at the moment with a bullying manager, ive worked at the same company for 7 and a half years, 7 of those years were great with a fantastic manager but the last year or so has been the worst of my life since ive been there, fortunately im in a position to never go back, i could never go back and face this horrible man made my working life so uncomfortable, im also having problems sleeping too at this present moment in time, pretty sure ill find another job very soon but i cant go back to that not with the health problems ive had in the past. John.

  • PAULBR2966

    I was bullied out of my Job which I was very successful at, gaining awards and respect along the way. But then along came a new manager who made my life hell, I was sacked from my position but I fought back and won my case at an industrial tribune. HR in this matter were completely useless, they did not support me in anyway whatsoever. I gained my self respect, there is no place for a bully to hide, I collected my evidence, and I was able to prove I was being bullied and harrassed. As for HR they are a complete waste of time and have no function they are only there to protect senior management in their decisions.

  • johnno

    Bullys should be removed from workplaces as they damage peoples lives .

  • sophie

    I was bullied by my female manager for 7 months. I kept evidence and followed the grievance procedure – which was upheld at first level.  She ‘left’ the company, however I was made ‘redundant’ 3 months later. HR and Senior Management just covered things up.  Following the right process did not work in my case.  My card was marked and I am still unemployed a year later.  As a result of all of this, I lost my home, am in massive debt and am suffering from depression. Please be very careful when taking on bullies, you must be sure you can trust the relevant people in senior roles and that they will treat you in the right way once the perpetrator has left the business.

  • James

    having been bullied recently in my job I raised a formal grievance and yes HR were totally crap and deny everything – my grievance will be closed on ground of no proof or no real evidence other than how the environment is and that others all say the environment is good etc – I have learnt a lot through this process and no 1 – dont ever trust HR or your manager or colleagues – they all lie and cover things up when it comes down to it.

  • James

    having been bullied recently in my job I raised a formal grievance and yes HR were totally crap and deny everything – my grievance will be closed on ground of no proof or no real evidence other than how the environment is and that others all say the environment is good etc – I have learnt a lot through this process and no 1 – dont ever trust HR or your manager or colleagues – they all lie and cover things up when it comes down to it.

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