Order Processor (Customer Service)

Your New Job Title: Order Processor (Customer Service)
Status: Perm
Your New Salary: up to £24k (dependant on experience)
Working hours: 9-6pm
Location: London
The Skills you'll use each day: Customer Service, Order Processing, Strong Admin, Team Player with a flexible attitude

Our client is growing and are looking for a keen, talented, Customer Service Representative to be part of our Supply Chain and Customer Service Team. The purpose of this role is to deliver great customer service and ultimately encourage customers to keep coming back.

What you'll be doing each day:
• Order entry for UK and International customers according to terms
• Check product availability, offer alternatives if products not available
• Agree partial shipment if necessary
• Refer to or obtain freight quotes (depending on terms)
• Encourage full pack ordering,
• Ensure delivery requirements are captured and communicated e.g. tail lift, vehicle restrictions, restricted delivery hours, pre notification
• Keep customers updated on order status and product availability dates
• Answer all queries politely, clearly, and in a timely manner
• Review unpaid orders and remind customers/encourage payment
• Pick, pack & send out samples from the office when required
• Advise customers on EXW terms that orders are ready and coordinate warehouse collections
• Log all issues, investigate and follow up with customers to ensure timely resolution
• Recognise important orders (new openings, important customers, new business opportunities) and manage accordingly
The skills you need to succeed:
• B2B Customer Care experience
• Experience in a product based company
• An understanding of the supply chain (international supply chain an advantage)
• Computer skills including ERP, Excel, Outlook

The Personal skills you need to have:

• Passion for service
• Honest, reliable, with pride in their work
• Positive and proactive attitude
• Very organised with excellent attention to detail
• Robust and able to handle pressure
• Excellent verbal and written communication skills (languages of interest but not essential)
• Team player. Willing to help others / pitch in to balance workloads

Language skills (French, German, Spanish, Italian, Dutch, Portuguese, Russian, Polish, Swedish, Norwegian, Danish, Finnish, Japanese, Mandarin, Korean, Arabic, etc.) may be a bonus.

If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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