Job Posted: 17 Feb 2017

      Client Services Director Manager Digital Web Agency Brighton

      35k - 50k pa + Bonus + Pension| Brighton| Permanent

      Client Services Director (Account Manager Customer Support Web Agency Website Online Digital WordPress Media) required by my web agency client in Brighton, Sussex. You MUST have the following:

      • Current or recent experience as a Client Services Director- setting standards, procedures and policies for a team of account managers
      • Current or recent experience in digital, online, web project delivery
      • Excellent man-management experience- appraisals, budgeting, training, hiring and mentoring
      • Man-management experience of account managers
      • Excellent client or stake holder management experience

      The following would be DESIRABLE:

      • Knowledge of WordPress
      • Agile
      • Project Manager certifications such as PRINCE2

      Role: Client Services Director joining a UK leading web agency that provides websites to small businesses and blue-chip clients locally and internationally, from their office in Brighton, Sussex. As Client Services Director/Account Manager, you will be implementing account management and client services standards across a team of four people in a rapidly growing team. You will be an escalation point for client issues and work collaboratively with the Project Director, Sales Director and Technical Director. You will have full man-management responsibilities of your team including hiring, appraisals, delegation of work, training and mentoring. This is a new role that will allow you to implement approaches and create a significant difference. The team and company are growing, allowing for future opportunities and progression.

      You will be joining a a dynamic and sociable company with excellent progression opportunities. The have doubled in size in the last 12 months and will likely double in size, from the current 40 people, in the next 12-18 months. The company is progressive, ambitious and will invest in entrepreneurial talent.

      You will be:

      • Incredibly motivated to continue to learn and develop your skills in business and IT
      • Articulate and enjoy working with technical and non-technical colleagues and clients

      *This role will allow for some working from home*

      Salary: 35k- 50k + Bonus + Benefits

      Job ref: 277433-CSD_355606