Job Posted: 22 Mar 2017
      Work as

      Customer Service Advisor

      17600 Per Annum| Eastleigh| Permanent

      17600 Per Annum| Eastleigh| Permanent

      Customer Service Advisor - 17,600 pa - Chandler's Ford, Eastleigh

      Benefits - 23 Days Holiday, Christmas Bonus, Bikes for Work, Company Health Plan, Discounted Gym Memberships, Subsidised Canteen, Bluestar Bus Discount, Free Football Ticket Giveaways

      Utilita Energy are recruiting for Customer Service Advisors to join their growing team based at their modern head office in Chandler's Ford. This is an exciting opportunity to join a rapidly growing business which rewards good attendance and performance with increased salary and additional bonuses. If you are looking for a new and exciting career as a Customer Service Advisor then this is the role for you.

      JOB DETAILS

      Our Customer Service Advisors are the first point of contact for our customers, providing excellent customer service by taking ownership of every call, resolving issues, answering questions and resolving complaints. Our advisors go through a full and intense training process in order to give them the skills and knowledge needed for the role.

      Due to our rapid expansion, we encourage and support career development internally, and many of our advisors progress to other roles within the company.

      WHAT WE LOOK FOR

      We are looking for customer service focussed individuals who are able to use their existing knowledge and initiative to assist our customers and keep our thriving business driving forward.

      Successful candidates will demonstrate excellent customer service skills and have previous experience of working in a customer facing environment (either over the phone or face to face).  They need to be professional, have an excellent telephone manner along with strong communication and interpersonal skills, particularly around understanding the customer's needs, so a strong empathetic approach is needed.

      Working hours are between 8am and 8pm (Monday to Friday) and 8am - 5pm (Saturday and Sunday). We have a 7 day working week, and so staff members will need to be fully flexible in regards to the shifts that they work.

      Previous similar customer service experience is desirable but not essential.  Self-motivation, enthusiasm and good IT skills are also highly desirable.

      ABOUT US

      Utilita Energy is Britain's leading supplier of smart pre-pay energy, installing every customer with market-leading smart metering equipment. The business, having doubled its customer base in 2015, now serves over 450,000 customers and leads the way in the smart pre-pay energy market. At our head office in Chandler's Ford, we are continually looking for new, professional, enthusiastic people to join our team and provide our customers with the high level of customer service they expect.

      NEXT STEPS

      If you are interested in joining us as a Customer Service Advisor and you match the skills required, we would very much like to hear from you so please apply today.

      Job ref: 306904-1165