Customer Sales Advisor - Mortgages – Full time
£17,478 - £18,448 + Benefits

Shift Pattern
Monday-Friday 08:00-20:00, allocated Saturday's 09:00-16:00.

It's not just about offering advice. It's about making life-changing events possible. By getting to know your customers and their individual needs, you’ll help them make some of the biggest decisions. And, while you’re helping them plan for their future, we’ll help you to shape yours.

Answering inbound calls from customers interested in securing a new mortgage rate, you'll identify their needs to offer the most appropriate solutions. You’ll deal with a range of queries – from checking mortgage criteria and eligibility, to offering information on products and transfers, and from calculating quotations to processing and amending applications. By supporting our customers in this way, you’ll help us retain mortgage business and generate sales. You’ll help us build on our success.

In return, we'll help you to grow your skills and experience. With our 1:1 coaching and regular training, you’ll keep your product knowledge up-to-date and become an expert at using our in-house systems. And, with monthly ‘huddles’, you’ll be able to share advice, experience and expertise with your colleagues.

With an excellent telephone manner and strong customer focus, you'll be able to communicate effectively at all levels – both with customers and colleagues. You’ll also need good IT skills and the ability to work well in a team as well as on your own initiative – thinking quickly and adapting your style to suit different customers and their individual needs.

In addition to a competitive salary and generous holiday allowance, you’ll enjoy a flexible rewards option that allows you to choose cash or pick from a wide range of benefits including retail discount vouchers, private medical insurance and a contributory pension scheme.