Job Posted: 20 Mar 2017
      Work as

      Infrastructure Apprentice

      12499 per year| Southampton| Permanent

      12499 per year| Southampton| Permanent

      Employer Description

      NHS SBS is a unique joint venture between the Department of Health and Sopra Steria. NHS SBS has over 10 years' experience adding value to the NHS with solutions that span Finance & Accounting, Employment Services and Primary Care Services, as well as Procurement.

      Joining HHS SBS as an apprentice you will assist the Infrastructure Team in the completion of tasks and support NHS SBS's technical infrastructures/applications within the Southampton office providing advice and guidance on its use and development. Applicants should have a passion for anything technology and be looking to take it to the next level by completing an apprenticeship.


      1) To take responsibility for allocated calls and own until a satisfactory conclusion or escalate if appropriate

      2) To provide effective communication both internally to the team and externally to users, suppliers and customers

      3) To work on allocated tasks to agreed terms of reference in order to be pro-active in initiating service and infrastructure improvements

      4) To maintain and develop knowledge, skill and competencies in agreed areas with the assistance of a 'Buddy'

      5) To identify and correct problems in the resolution of faults


      The successful candidate will need to demonstrate the following:

      Service Delivery: Log and allocate queries, Investigate and analyse problems and queries

      Prioritise and action problem resolution

      Testing: Carry out system tests, Check system test results, Produce system test, report/documentation, Customer acceptance test support (user and operational)

      Implementation: Create user documentation, Create operational documentation, Monitor and develop operational procedures, Support users during early live running

      Project Management: Project Lifecycle - practical experience, Project management processes, Configuration Management, Change control, Project scoping

      Qualifications required

      3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above


      Are you a bit of a problem-solver? Eager to take your technology knowledge to the next level?

      Our training programme is designed to provide you with real-world skills using the most recent IT Technologies to transform you into a highly-skilled IT Apprentice (all debt free!)Our apprenticeships blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including:

      Networking and Architecture

      Mobile and Operating System

      Cloud Services

      Coding and Logic

      Business Process

      Apprenticeships and Vendor qualifications L3

      Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A- level educational level), MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Cloud Fundamentals, One Microsoft MOC on demanded course

      Additional information

      Monday-Friday, 37.5 hrs per week