Job Posted: 24 Mar 2017
      Work as

      Product Specialist

      £35k to £45k| Portsmouth| Permanent

      £35k to £45k| Portsmouth| Permanent

      Cloud Coach is a fast growing SaaS provider of PPM, PSA and Project Management tools built on the industry leading Salesforce platform, servicing companies ranging from 50 employees up to some of the largest and best known brands in the world.†

      We are looking to add motivated Product Specialists to our team. The Product Specialist group is responsible for a range of activities at Cloud Coach that include but are not limited to:

      • Customer Support
      • Demos to prospects and partners
      • Product Configuration (no coding required)
      • Product Testing & Documentation
      • Business process consulting

      A successful Product Specialist will have a strong understanding of the technical aspects of the product, the value proposition to customers and prospects, and the ability to professionally convey that knowledge in written and verbal forms. A typical day might include answering inbound support cases, writing technical documentation, and configuring Salesforce workflows and process automation for customers. It is expected that Product Specialists have or attain the Salesforce Platform App Builder certification during the first 120 days of employment.

      Position Requirements:

      Bachelorís Degree

      At least 1 year of technical / tech industry experience

      Preferred experience and attributes:

      • Salesforce platform or enterprise b2b software experience
      • A background providing technical customer support
      • An analytical mindset
      • Ability to adapt to challenges and shifting priorities

      We are open to someone working remote in London / South East of England

      Job ref: 327908-CC2017C