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Client Services Jobs in Glasgow

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Client Service Team Leader - Part time - 16 hours

Salary:
£Excellent + benefits
Location:
Glasgow
Job Type:
Part-Time
Date Posted:
23-May-2012 15:44Add to My Shortlist

Barclays is a leading global wealth manager. We serve affluent individuals all over the world and, with ambitious growth plans, our client base is only going to grow. That's why we're increasing our capacity to provide world-class service, and why we need an experienced team leader to drive its delivery. About the role Inspiring and motivating a team of up... that's professional from start to finish. It's a challenging, driven environment, and we'll expect you to make the most of your corporate experience as you stretch yourself and your team to meet our high expectations in this new role. About you Flexible, with strong negotiation skills and real passion for customer service, you'll be a proven leader with an exceptional background of delivering world-class service via remote channels. You'll have a solid academic record, ideally, you'll also have experience in financial services and an understanding of banking and data protection legislation. However, it's more important that you take a proactive approach to...

Scheduler - Workforce Management/ WFM

Salary:
£20k - £25k pa + Excellent Banking Package
Location:
Glasgow
Job Type:
Permanent
Date Posted:
22-May-2012 17:20Add to My Shortlist

Scheduler (Scheduling/ Workforce Management/ WFM) is required by leading Retail Bank to work within one of the contact centre for the groups and act as a scheduler position, in which you will be involved in analysing workforce patterns, Scheduling and suggesting improvements to improve effeciency of Shift and working patterns within the Banks Contact/ Call centres. The Scheduler will work... resource optimisation. You responsibilities will also include: - Configuration/administration of Genesys WFM - Produce optimum staffing schedules using GWFM and/or Excel/Access models - Conduct retrospective scheduling performance reviews on a daily basis - Produce forward-looking shift reports, highlighting resource gaps/surpluses and recommendations for corrective actions - Maintain a professional working relationship with colleagues and customers The Scheduler must have experience within the following areas: Essential - Proven Scheduling experience within a Contact Centre/ Call Centre domain - Configuration/administration of Genesys WFM or similar Workforce Management system - Proven scheduling/ Workforce Management experience - Genesys WFM optimisation experience (Genesys WFM or other...

Scheduler -

Salary:
£20k - £25k pa + Excellent Banking Package
Location:
Glasgow
Job Type:
Permanent
Date Posted:
21-May-2012 19:21Add to My Shortlist

The Scheduler (Contact Centre/ Call Centre/ Scheduling/ Workforce Management) is required by leading Retail Bank to work within a professional and technically advanced organisation, working across several business areas. Our client is currently looking for a Scheduler to work within their Command Centre using Genesys Work Force Management (Genesys WFM). You will be responsible for scheduling across numerous business areas, ... resource optimisation. You responsibilities will also include: - Configuration/administration of Genesys WFM - Produce optimum staffing schedules using GWFM and/or Excel/Access models - Conduct retrospective scheduling performance reviews on a daily basis - Produce forward-looking shift reports, highlighting resource gaps/surpluses and recommendations for corrective actions - Maintain a professional working relationship with colleagues and customers The Scheduler must have experience within the following areas: Essential - Proven Scheduling experience within a Contact Centre/ Call Centre domain - Configuration/administration of Genesys WFM or similar Workforce Management system - Proven scheduling/ Workforce Management experience - Genesys WFM optimisation experience (Genesys WFM or other...

Security Analyst

Salary:
£45k pa
Location:
Glasgow
Job Type:
Permanent
Date Posted:
18-May-2012 16:02Add to My Shortlist

Hudsons successful client based in Glasgow are looking to recruit a Security Analyst to provide security solutions, support and advice to assist in the delivery of cost effective IT Security risk management. Responsible for analysing situations, security issues and associated risks, making recommendations and influencing outcomes. You will be dealing with 3rd party/Stakeholders and be ensuring compliance. The successful candidate will have; Formal Qualifications in Information Security Significant experience in a technical environment Excellent communication and influencing skills and ability to manage internal and external relationships Experienced Security Analyst with proven experience in IT and Security Sound knowledge of IT Security principles, regulatory, legislative and industry Practices Track record in analysing situations ensuring successful delivery Desired; Information Security related function Leading small teams For more information please contact Lisa McAtear on 0141 227 9147 Please note...

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