Client Services Jobs in Sheffield
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Collections Advisors
- Salary:
- £15k - £18533 pa + Excellent Benefits
- Location:
- Sheffield
- Job Type:
- Permanent
- Date Posted:
- 23-May-2012 16:21Add to My Shortlist
Love Customers? Let's Talk Telephone based, our Collections Advisors are more than just a voice on the phone. Youll be helping customers who are struggling to meet their payments on their mortgages or overdrafts. As an ambassador for Santander, you will be talking to customers about their income and expenditure to help them prioritise their debts. You will have the... customers and their expectations * Negotiating ability * Some form of contact centre or extensive customer facing experience * You will display empathy and have excellent communication and listening skills * The drive and determination to achieve the best for the business and for the customers with whom you build relationships * The ability to work in a results driven environment; exceeding both your targets and our customers expectations * We would be particularly interested in hearing from you if you have either collections or debt management experience What will You Get In Return? Once your training is complete youll be...
Customer Consultant Retail
- Salary:
- 13319 - 15540
- Location:
- Sheffield
- Job Type:
- Part-Time
- Date Posted:
- 25-May-2012 13:39Add to My Shortlist
Prepare yourself for interview with Sarah Smith - Resourcing Manager for Yorkshire Building Society
Customer Consultant Retail (Part Time) Location: Sheffield Salary: £13,319 - £15,540 per annum and branch bonus scheme Hours of work: 28 hours per week (Days to be decided). Plus Saturdays 9:00am - 12:00pm (Rota basis) Closing Date: 8th June 2012 Purpose of Role If you like people and enjoy delivering high quality customer service, you'll love working here. Our support and...
Scheduler - Workforce Management/ WFM
- Salary:
- £20k - £25k pa + Excellent Banking Package
- Location:
- Sheffield
- Job Type:
- Permanent
- Date Posted:
- 22-May-2012 16:55Add to My Shortlist
Scheduler (Scheduling/ Workforce Management/ WFM) is required by leading Retail Bank to work within one of the contact centre for the groups and act as a scheduler position, in which you will be involved in analysing workforce patterns, Scheduling and suggesting improvements to improve effeciency of Shift and working patterns within the Banks Contact/ Call centres. The Scheduler will work... resource optimisation. You responsibilities will also include: - Configuration/administration of Genesys WFM - Produce optimum staffing schedules using GWFM and/or Excel/Access models - Conduct retrospective scheduling performance reviews on a daily basis - Produce forward-looking shift reports, highlighting resource gaps/surpluses and recommendations for corrective actions - Maintain a professional working relationship with colleagues and customers The Scheduler must have experience within the following areas: Essential - Proven Scheduling experience within a Contact Centre/ Call Centre domain - Configuration/administration of Genesys WFM or similar Workforce Management system - Proven scheduling/ Workforce Management experience - Genesys WFM optimisation experience (Genesys WFM or other...