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Client Services Jobs in Scotland

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Client Service Team Leader - Part time - 16 hours

Salary:
£Excellent + benefits
Location:
Glasgow
Job Type:
Part-Time
Date Posted:
23-May-2012 15:44Add to My Shortlist

Barclays is a leading global wealth manager. We serve affluent individuals all over the world and, with ambitious growth plans, our client base is only going to grow. That's why we're increasing our capacity to provide world-class service, and why we need an experienced team leader to drive its delivery. About the role Inspiring and motivating a team of up... that's professional from start to finish. It's a challenging, driven environment, and we'll expect you to make the most of your corporate experience as you stretch yourself and your team to meet our high expectations in this new role. About you Flexible, with strong negotiation skills and real passion for customer service, you'll be a proven leader with an exceptional background of delivering world-class service via remote channels. You'll have a solid academic record, ideally, you'll also have experience in financial services and an understanding of banking and data protection legislation. However, it's more important that you take a proactive approach to...


Senior M&S Money Assistant

Salary:
£19,500 to £23,650
Location:
Aberdeen
Job Type:
Permanent
Date Posted:
25-May-2012 15:18Add to My Shortlist

About us: Combining over 125 years in retail with 147 years in banking, M&S Money is in a unique position of being able to access all that's great about both the M&S and HSBC brands. Building on our success to-date, we're now in a position to expand our in-store presence with a broader range of products and services which reflect... the unique backdrop of the M&S retail store, customers will be able to manage their finances at their convenience, while they shop. This is a fantastic opportunity for you to be the face of M&S Money in-store with a new style of financial services. You will create meaningful and lasting relationships with customers and ensure M&S class service is at the heart of everything you do. About the role: This is a critical customer-facing role which embodies the M&S Money brand in-store and you will be expected to: ·Meet customer service, sales and compliance targets as agreed with the M&S Money Manager...


Customer Representative

Salary:
£14,122 - 17,260
Location:
St. Andrews
Job Type:
Permanent
Date Posted:
22-May-2012 12:07Add to My Shortlist

Customer Representative Dunfermline Building Society Salary: Basic Salary £14,122 to £17,260 based on experience, plus excellent benefits and uncapped bonus potential, On target bonus £800. Location: St Andrews Can you be the face of Nationwide? The world's largest building society, working right on the front line of our business in one of our branches. Welcoming customers, getting to know them... of drive and sales flair, you'll work with some of the best products in the industry. It requires a genuine interest in people and the ability to quickly build rapport with them. Financial services experience is by no means essential. You could just as easily have developed your sales and customer service skills in another area of retail. Whatever your background, we'll give you all the training you need to succeed. Add a talent for teamwork and we'll teach you the rest. Not to mention provide you with exceptional training and excellent prospects. An employer you'll be proud of Our mutual status...


Sales Executive

Salary:
£14380 pa + Commission
Location:
Hamilton
Job Type:
Permanent
Date Posted:
21-May-2012 18:02Add to My Shortlist

Working for a major world wide bank, you will be the first port of call for their personal banking customers, helping them with their day to day needs from payments and general queries to the more complex and intricate of needs, including offering guidance on the best products available. You will offer excellent, world class customer service and sales product management across all your customers needs. You will be approachable, friendly, helpful and also understand that the key to excellent customer experience is to be changeable and adaptable to each situation that faces you. You will able to work well on your own, under your initiative and...


Customer Consultant Retail

Salary:
£15,987 - £18,651
Location:
Alloa
Job Type:
Permanent
Date Posted:
21-May-2012 10:04Add to My Shortlist

Job interview techniquesPrepare yourself for interview with Sarah Smith - Resourcing Manager for Yorkshire Building Society

Customer Consultant Retail Location: Alloa Salary: £15,987 - £18,651 per annum and branch bonus scheme Hours of work: Monday - Friday 9-5pm, 35 hours per week. Plus Saturdays 9:00am - 12:00pm (Rota basis) Closing Date: 1st June 2012 Hello my name is Mark and I am the Branch Manager at the Alloa Branch. Alloa is a friendly, customer focussed branch where the majority of our customers are known to us by name and vice-versa, that being said we are also the busiest branch in the East of Scotland. We have an energetic team which prides itself on delivering great customer service whilst still delivering on all of our branch objectives. We are looking for an individual who shares our enthusiasm, commitment and professionalism. Does this sound like the working environment and role for you? If so please do not hesitate to pop into the branch for a chat Mark Reid Branch...


Customer Account Manager

Salary:
£16,578 to £20,262
Location:
Dundee
Job Type:
Permanent
Date Posted:
24-May-2012 09:57Add to My Shortlist

Customer Account Manager Salary: Basic Salary £16,578 to £20,262 based on experience, plus excellent benefits and uncapped bonus potential, On target bonus £2,900. Location: Dundee This in-branch role is at the sharp-end of relationship building. It's all about taking time to understand each customer's individual needs and helping them to make the right choices from our excellent range of products. Succeed and you'll not only help them build a great financial future. You'll also build a great future for yourself. A more challenging role...


Customer Representative

Salary:
£14,122 to £17,260
Location:
Motherwell
Job Type:
Part-Time
Date Posted:
21-May-2012 17:51Add to My Shortlist

Customer Representative - part time 21 hours per week - 9 month fixed term contract Salary: Basic Salary £14,122 to £17,260 (pro rata) based on experience, plus excellent benefits and uncapped bonus potential, On target bonus £1,700 pro rata. Location: Motherwell Branch Can you be the face of Nationwide? The world's largest building society, working right on the front line... of drive and sales flair, you'll work with some of the best products in the industry. It requires a genuine interest in people and the ability to quickly build rapport with them. Financial services experience is by no means essential. You could just as easily have developed your sales and customer service skills in another area of retail. Whatever your background, we'll give you all the training you need to succeed. Add a talent for teamwork and we'll teach you the rest. Not to mention provide you with exceptional training and excellent prospects. An employer you'll be proud of Our mutual status...


Scheduler - Workforce Management/ WFM

Salary:
£20k - £25k pa + Excellent Banking Package
Location:
Glasgow
Job Type:
Permanent
Date Posted:
22-May-2012 17:20Add to My Shortlist

Scheduler (Scheduling/ Workforce Management/ WFM) is required by leading Retail Bank to work within one of the contact centre for the groups and act as a scheduler position, in which you will be involved in analysing workforce patterns, Scheduling and suggesting improvements to improve effeciency of Shift and working patterns within the Banks Contact/ Call centres. The Scheduler will work... resource optimisation. You responsibilities will also include: - Configuration/administration of Genesys WFM - Produce optimum staffing schedules using GWFM and/or Excel/Access models - Conduct retrospective scheduling performance reviews on a daily basis - Produce forward-looking shift reports, highlighting resource gaps/surpluses and recommendations for corrective actions - Maintain a professional working relationship with colleagues and customers The Scheduler must have experience within the following areas: Essential - Proven Scheduling experience within a Contact Centre/ Call Centre domain - Configuration/administration of Genesys WFM or similar Workforce Management system - Proven scheduling/ Workforce Management experience - Genesys WFM optimisation experience (Genesys WFM or other...


Scheduler -

Salary:
£20k - £25k pa + Excellent Banking Package
Location:
Glasgow
Job Type:
Permanent
Date Posted:
21-May-2012 19:21Add to My Shortlist

The Scheduler (Contact Centre/ Call Centre/ Scheduling/ Workforce Management) is required by leading Retail Bank to work within a professional and technically advanced organisation, working across several business areas. Our client is currently looking for a Scheduler to work within their Command Centre using Genesys Work Force Management (Genesys WFM). You will be responsible for scheduling across numerous business areas, ... resource optimisation. You responsibilities will also include: - Configuration/administration of Genesys WFM - Produce optimum staffing schedules using GWFM and/or Excel/Access models - Conduct retrospective scheduling performance reviews on a daily basis - Produce forward-looking shift reports, highlighting resource gaps/surpluses and recommendations for corrective actions - Maintain a professional working relationship with colleagues and customers The Scheduler must have experience within the following areas: Essential - Proven Scheduling experience within a Contact Centre/ Call Centre domain - Configuration/administration of Genesys WFM or similar Workforce Management system - Proven scheduling/ Workforce Management experience - Genesys WFM optimisation experience (Genesys WFM or other...


Customer Consultant Retail

Salary:
£15,987 - £18,651
Location:
Dundee
Job Type:
Permanent
Date Posted:
23-May-2012 14:12Add to My Shortlist

Job interview techniquesPrepare yourself for interview with Sarah Smith - Resourcing Manager for Yorkshire Building Society

Customer Consultant Retail Location: Dundee Salary: £15,987 - £18,651 per annum and branch bonus scheme Hours of work: Monday - Friday 9-5pm, 35 hours per week. Plus Saturdays 9:00am - 12:00pm (Rota basis) Closing Date: 4th June 2012 Purpose of Role If you like people and enjoy delivering high quality customer service, you'll love working here. Our support and training will...


Server Anlayst

Salary:
Market rate
Location:
Edinburgh
Job Type:
Contract/Interim
Date Posted:
26-May-2012 00:00Add to My Shortlist

Server Analyst Edinburgh / London 6 month contract My client is a major Financial Institution with headquarters in London and they are looking for an experienced Server Analyst to join their office in Edinburgh. Reporting to the Server Team Leader your responsibilities will include but not be limited to: * Work within the Server Operations team responsible for the maintenance... Performing out of hours work will be required * Provide support to technical projects and assist in their deployment at the various stages of the project life-cycle. * Ensure that relevant Support Calls logged into the Infra Support Desk system are resolved in line with the agreed SLA's. * Build relationships with key stakeholders across the business and be able to engage with relevant business areas as and when required. Skills & Knowledge * Ideally certified to MCSE/MCITP: Enterprise Administrator level with technology specific certification and experience of working in an ITIL environment preferably within the financial services sector. * Demonstrable...


Part Time M&S Money Assistant

Salary:
£18,000 pro rata
Location:
Aberdeen
Job Type:
Part-Time
Date Posted:
25-May-2012 15:40Add to My Shortlist

About us: Combining over 125 years in retail with 147 years in banking, M&S Money is in a unique position of being able to access all that's great about both the M&S and HSBC brands. Building on our success to-date, we're now in a position to expand our in-store presence with a broader range of products and services which reflect... the unique backdrop of the M&S retail store, customers will be able to manage their finances at their convenience, while they shop. This is a fantastic opportunity for you to be the face of M&S Money in-store with a new style of financial services. You will create meaningful and lasting relationships with customers and ensure M&S class service is at the heart of everything you do. About the role: This is a critical customer-facing role which embodies the M&S Money brand in-store and you will be expected to: ·Meet customer service, sales and compliance targets as agreed with the M&S Money Manager...


M&S Money Assistant

Salary:
£18,000 plus benefits
Location:
Aberdeen
Job Type:
Permanent
Date Posted:
25-May-2012 15:28Add to My Shortlist

About us: Combining over 125 years in retail with 147 years in banking, M&S Money is in a unique position of being able to access all that's great about both the M&S and HSBC brands. Building on our success to-date, we're now in a position to expand our in-store presence with a broader range of products and services which reflect... the unique backdrop of the M&S retail store, customers will be able to manage their finances at their convenience, while they shop. This is a fantastic opportunity for you to be the face of M&S Money in-store with a new style of financial services. You will create meaningful and lasting relationships with customers and ensure M&S class service is at the heart of everything you do. About the role: This is a critical customer-facing role which embodies the M&S Money brand in-store and you will be expected to: ·Meet customer service, sales and compliance targets as agreed with the M&S Money Manager...


Senior Quality & Strategy Analyst

Salary:
£30-£35k + benefits
Location:
Edinburgh, Midlothian, Scotland
Job Type:
Permanent
Date Posted:
24-May-2012 00:00Add to My Shortlist

Introduction and Background The significant level of change underway both within the organisation, and the external environment requires a strong focus from Group Internal Audit (GIA) to ensure we maximise the value of the GIA function. We have an exciting opportunity for a talented individual to support the GIA leadership team in working to continuously develop the audit strategy and... delivery of other members within the GIA department. Key Responsibilities and Technical Criteria Required * Identifying, planning and delivering improvements to all elements of the audit approach; * Delivering and continuously improving the production of high quality reporting for use by executive and board level management; * Building effective working relationships across the audit department to maximise the understanding of the audit methodology across all GIA staff; * Building effective working relationships across the business to both identify areas for GIA improvement and to influence BU behaviour in respect of risk and control; * Providing support to the GIA leadership team...


Senior Data Analyst

Salary:
£30-£35k + benefits
Location:
Edinburgh, Midlothian, Scotland
Job Type:
Permanent
Date Posted:
24-May-2012 00:00Add to My Shortlist

Introduction and Background Standard Life's data environment is complex, pervasive and rapidly evolving. The significant quantity of change underway within the organisation, and the external environment is requiring further focus on how we maximise the valuable role of data in how we manage our control environment across the company. We have an exciting opportunity for a talented individual with significant... independent assurance that key risks are appropriately controlled; * Delivering detailed audit reports and presentations of a high standard to defined deadlines; * Identifying areas of control weakness and reporting to relevant management in a timely manner in order to reduce the level of ongoing exposure; * Building effective working relationships across the audit department to maximise the use and impact of data analytics across all internal audit work; * Building effective working relationships across the business to ensure an ongoing understanding of key data stores across the organisation; * Providing support to the Group Internal Audit leadership team in developing...


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