Client Services Jobs in Yorkshire

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Dealing Administrator

Salary:: �.00 pa + + Benefits + Study
Location:: Leeds
Job Type:: Permanent
Date Posted:: 28-May-2012 16:30Add to My Shortlist

The Capita Group is a leading FTSE 100 business services group and market leader in outsourcing services. With a multi-billion pound turnover, 40000 employees and over 60 companies within the Capita portfolio, Capita operates within diverse market sectors such as the Health, IT services, Property, financial services and the public sector. Capita Financial Group provides investment managers with a comprehensive... and maintaining the accuracy of the investor records, including transfers and cancellations. - Provide information to investors on request. - Assist in resolving complaints and solve problems on behalf of investors. - Identify and fulfil the requirements of regulations within own work responsibilities. - To develop and maintain positive working relationships with investors and key contacts. - Create and maintain effective working relationships with colleagues and assist other areas of the business as and when required. - Maintain an awareness and understanding of the investment industry. - Maintain own professional competence. We offer career progression, study support towards industry qualifications, great...

Customer Representative Part Time 16. 5 Hours

Salary:: �6700 - �7817
Location:: Batley
Job Type:: Permanent
Date Posted:: 23-May-2012 16:01Add to My Shortlist

Job interview techniques Prepare yourself for interview with Sarah Smith - Resourcing Manager for Yorkshire Building Society

Customer Representative Part Time 16.5 Hours Location: Batley Salary: �6700 - �7817 per annum, Plus branch bonus scheme Hours of Work: Monday - Saturday 35 hours per week. Saturday close at 12:00 Closing Date: 06th June 2012 Hello my name is James and I'm the Branch Manager at the Batley Branch. I have worked for Yorkshire Building Society for 12... a friendly and professional manner. We are looking for someone to join our team who shares the same set of values as us and keep our customers at the centre of our day. James Paynter Batley Branch Manager Purpose of Role If you like people and enjoy delivering high quality customer service, you'll love working here. Our support and training will make sure that you understand the value of all our products, and feel confident identifying customer's needs and generating referrals for the branch Customer Consultants, ensuring you meet all regulatory, compliance and data protection standards. You will also support the branch...

Customer Representative

Salary:: �8730 - �10186
Location:: Batley
Job Type:: Permanent
Date Posted:: 23-May-2012 16:00Add to My Shortlist

Job interview techniques Prepare yourself for interview with Sarah Smith - Resourcing Manager for Yorkshire Building Society

Customer Representative Location: Batley Salary: �8730 - �10186 per annum, Plus branch bonus scheme Hours of Work: Monday - Saturday 35 hours per week. Saturday close at 12:00 Closing Date: 06th June 2012 Hello my name is James and I'm the Branch Manager at the Batley Branch. I have worked for Yorkshire Building Society for 12 years in various roles... a friendly and professional manner. We are looking for someone to join our team who shares the same set of values as us and keep our customers at the centre of our day. James Payner Batley Branch Manager Purpose of Role If you like people and enjoy delivering high quality customer service, you'll love working here. Our support and training will make sure that you understand the value of all our products, and feel confident identifying customer's needs and generating referrals for the branch Customer Consultants, ensuring you meet all regulatory, compliance and data protection standards. You will also support the branch...

Customer Representative - Full Time

Salary:: �14213 - �16582
Location:: Batley
Job Type:: Permanent
Date Posted:: 23-May-2012 15:59Add to My Shortlist

Job interview techniques Prepare yourself for interview with Sarah Smith - Resourcing Manager for Yorkshire Building Society

Customer Representative - Full Time Location: Batley Salary: �14,213 - �16,582 per annum, Plus branch bonus scheme Hours of Work: Monday - Saturday 35 hours per week. Saturday close at 12:00 Closing Date: 06th June 2012 Hello my name is James and I'm the Branch Manager at the Batley Branch. I have worked for Yorkshire Building Society for 12 years... a friendly and professional manner. We are looking for someone to join our team who shares the same set of values as us and keep our customers at the centre of our day. James Payner Batley Branch Manager Purpose of Role If you like people and enjoy delivering high quality customer service, you'll love working here. Our support and training will make sure that you understand the value of all our products, and feel confident identifying customer's needs and generating referrals for the branch Customer Consultants, ensuring you meet all regulatory, compliance and data protection standards. You will also support the branch...

Customer Account Manager

Salary:: �16,578 - 20,262
Location:: Thirsk
Job Type:: Permanent
Date Posted:: 22-May-2012 12:03Add to My Shortlist

Customer Account Manager Salary: Basic Salary �16,578 to �20,262 based on experience, plus excellent benefits and uncapped bonus potential, On target bonus �2,900. Location: Thirsk Branch This in-branch role is at the sharp-end of relationship building. It's all about taking time to understand each customer's individual needs and helping them to make the right choices from our excellent range of products. Succeed and you'll not only help them build a great financial future. You'll also build a great future for yourself. A more challenging role...

Collections Advisors

Salary:: �15k - �18533 pa + Excellent Benefits
Location:: Sheffield
Job Type:: Permanent
Date Posted:: 23-May-2012 16:21Add to My Shortlist

Love Customers? Let's Talk Telephone based, our Collections Advisors are more than just a voice on the phone. Youll be helping customers who are struggling to meet their payments on their mortgages or overdrafts. As an ambassador for Santander, you will be talking to customers about their income and expenditure to help them prioritise their debts. You will have the... customers and their expectations * Negotiating ability * Some form of contact centre or extensive customer facing experience * You will display empathy and have excellent communication and listening skills * The drive and determination to achieve the best for the business and for the customers with whom you build relationships * The ability to work in a results driven environment; exceeding both your targets and our customers expectations * We would be particularly interested in hearing from you if you have either collections or debt management experience What will You Get In Return? Once your training is complete youll be...

Payment Offers Administrator

Salary:: Salary �12506 + perf bonus
Location:: Leeds
Job Type:: Permanent
Date Posted:: 21-May-2012 16:02Add to My Shortlist

Payment Offers Administrator Leeds Salary �12506 (inc to �13647 after probation) + performance related annual bonus Lowell Financial Group specialises in debt purchasing and we are one of the fastest growing companies in the UK. We purchase portfolios of consumer debt from a range of blue-chip organisations and then manage the recovery of these debts by offering customers practical repayment... a positive attitude, and thrive on the variety this role has to offer. You will be a strong verbal communicator with excellent letter writing skills including spelling, punctuation and grammar. You will be well organised, logical and professional, with a flexible and positive approach, and a desire to deliver excellent customer service. We have a fantastic business culture and this includes a competitive salary, company bonus scheme and ongoing training and we have recently been awarded the Investor in People Accreditation and are an Age Positive Employer. If you wish to be considered for this superb opportunity and join a winning team, ...

Scheduler - Workforce Management/ WFM

Salary:: �20k - �25k pa + Excellent Banking Package
Location:: Sheffield
Job Type:: Permanent
Date Posted:: 22-May-2012 16:55Add to My Shortlist

Scheduler (Scheduling/ Workforce Management/ WFM) is required by leading Retail Bank to work within one of the contact centre for the groups and act as a scheduler position, in which you will be involved in analysing workforce patterns, Scheduling and suggesting improvements to improve effeciency of Shift and working patterns within the Banks Contact/ Call centres. The Scheduler will work... resource optimisation. You responsibilities will also include: - Configuration/administration of Genesys WFM - Produce optimum staffing schedules using GWFM and/or Excel/Access models - Conduct retrospective scheduling performance reviews on a daily basis - Produce forward-looking shift reports, highlighting resource gaps/surpluses and recommendations for corrective actions - Maintain a professional working relationship with colleagues and customers The Scheduler must have experience within the following areas: Essential - Proven Scheduling experience within a Contact Centre/ Call Centre domain - Configuration/administration of Genesys WFM or similar Workforce Management system - Proven scheduling/ Workforce Management experience - Genesys WFM optimisation experience (Genesys WFM or other...

Customer Consultant Retail

Salary:: 13319 - 15540
Location:: Sheffield
Job Type:: Part-Time
Date Posted:: 25-May-2012 13:39Add to My Shortlist

Job interview techniques Prepare yourself for interview with Sarah Smith - Resourcing Manager for Yorkshire Building Society

Customer Consultant Retail (Part Time) Location: Sheffield Salary: �13,319 - �15,540 per annum and branch bonus scheme Hours of work: 28 hours per week (Days to be decided). Plus Saturdays 9:00am - 12:00pm (Rota basis) Closing Date: 8th June 2012 Purpose of Role If you like people and enjoy delivering high quality customer service, you'll love working here. Our support and...

Customer Consultant Retail

Salary:: �15,987 - �18,651
Location:: Farsley
Job Type:: Permanent
Date Posted:: 23-May-2012 09:57Add to My Shortlist

Job interview techniques Prepare yourself for interview with Sarah Smith - Resourcing Manager for Yorkshire Building Society

Customer Consultant Retail Location: Farsley Salary: �15,987 - �18,651 per annum and branch bonus scheme Hours of work: Monday - Friday 9-5pm, 35 hours per week. Plus Saturdays 9:00am - 12:00pm (Rota basis) Closing Date: 4th June 2012 Purpose of Role If you like people and enjoy delivering high quality customer service, you'll love working here. Our support and training will...

Credit Control Team Leader

Salary:: �20k - �27k pa + Benefits
Location:: Sheffield
Job Type:: Contract/Temp
Date Posted:: 25-May-2012 16:08Add to My Shortlist

We are looking for a Credit Control Team Leader in Sheffield. Key objectives of the role: -To build and maintain excellent working relationships with external and internal stakeholders -Production of invoices/applications to client ensuring accurate entry to selected cost processes -To ensure timely collection of cash, and that credit control procedures are performed to meet KPI's -To liaise with central...

Customer Service Associate - Debt Collection

Salary:: �8.13 pa
Location:: Rotherham
Job Type:: Temporary/Seasonal
Date Posted:: 21-May-2012 17:21Add to My Shortlist

An Exciting opportunity to join the Business and Commercial Team within Business Collections, Debt Management and Fraud Operations in Rotherham. *Undertake customer contact tasks to support Business & Commercial customers, Managers and other key internal partners. *Act as a point of contact for Business & Commercial customers, Debt Collection Agents and internal partners covering all aspects of the Centres Debt Management process. *Review and challenge processes and participate in Continuous Improvement activity to streamline processes and provide outstanding customer service. *Work to clear quality standards and adhere to procedures covered under the Are You in Control' framework such as caller identification whilst treating the customer fairly. *Job Holders are required to undertake more complex problem solving and take ownership through to satisfactory and fair resolution whilst working within well defined...

Mortgage Consultants, Bradford (CeMAP qualified)

Salary:: �23250 pa + Bonus + Excellent Benefits
Location:: Bradford
Job Type:: Permanent
Date Posted:: 23-May-2012 16:13Add to My Shortlist

With products this good, you cant miss Santander is one of the world's largest banking groups, with the confidence that comes with knowing you're working with a UK leader and second largest provider of mortgages you'll be joining a global bank with over 150 years of banking experience. In the UK we have over 25 million customers, 1.8 million shareholders, ... with the information and advice they need to make one of life's most important choices and also cross sell on a wide range of other products that they might be interested in. This is a telephone based position, the key responsibilities of this role is to build a rapport and relationships with your customers to enable you to make assisted choices and sell to their needs. None As a Mortgage Consultant your skills and qualifications will include: - Full CeMAP (or equivalent) professional qualification is essential - Solid organisational skills and the ability to effectively manage multiple sources of information -...

Settlement Analyst

Salary:: �15k - �21k pa + benefits
Location:: Harrogate
Job Type:: Permanent
Date Posted:: 25-May-2012 17:14Add to My Shortlist

Modis UK are currently recruiting on behalf of a leading financial services client based in Harrogate, North Yorkshire. As a permanent employee, you will earn a competitive basic salary couple with a fantastic benefits package. Responsibilities: As a Settlement Analyst, you will be responsible for daily settlement for prescribed clients in accordance with prescribed procedures and protocols ensuring that contractual... Settlement positions and performing transfers of funds to Visa on behalf of ATM Scheme customers - Assisting with the compilation of agreed departmental procedures for new/improved processes as required Essential: -Proven ability to manage time critical and deadline orientated workload -Demonstrable analytical and problem solving skills -Proven experience within a Customer Service environment -Demonstrable interpersonal skills that cover influencing, negotiation, consultation, conflict resolution and assertiveness. -Demonstrable organisation skills with the proven ability to multitask and prioritise -Proven ability to manage change in self in particular in relation to the adoption of new technology -Proven numerical skills -Proven verbal and written communications skills...

Customer Services Administrator

Salary:: �150 p day
Location:: Leeds
Job Type:: Contract/Interim
Date Posted:: 26-May-2012 15:05Add to My Shortlist

Customer Services Administrator Our client, a leading Leeds-based Financial Services provider, has a number of exciting opportunities for individuals with an excellent Customer Services background on a temporary / contract basis for 8 months initially. Our client is currently undergoing significant expansion and consequently we are looking for staff to join through June and July. The role is office based and is...