Networks & Systems Jobs in Portsmouth
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IP Network Technical Support Engineer
- Salary:
- £40k - £65k pa
- Location:
- Basingstoke, Eastleigh, Fareham, Portsmouth, Southampton, Winchester, Hampshire
- Job Type:
- Permanent
- Date Posted:
- 13-Feb-2012 17:11Add to My Shortlist
Key Accountabilities; -Provide technical support for customers by means of diagnosing complex technical issues, technical enquiries, and providing regular status updates to customers -Interface & respond to customer technical requirements and issues, formulate & implement operation & maintenance solutions, in-time and effectively to solve the requirements & issues, and obtain customer satisfaction and the companies professional image -To organize &... in various forms to customer or internal audiences, with the intention to increase customer or internal audiences' technical competency level. -To generate & maintain customer good relationship, and liaise with colleagues from technical service department to obtain customer good feedback & satisfaction on the services provided -Troubleshooting and resolving customer product/network problems, using On-line data services wherever possible, and other resources wherever possible. -Dial in to customer site to assist wherever appropriate. Reproducing new or undocumented customer problems in a lab environment and providing evidence of findings to Escalation Support or Development Engineering, as appropriate. -Commitment to self-development. Attend customer sites...