Job Posted: 16 May 2017
      Work as

      Billing Co-ordinator

      Competitive with bonus and benefits| Basingstoke| Permanent

      Competitive with bonus and benefits| Basingstoke| Permanent

      Summary

      Researches and resolves billing and/or collection related issues initiated by customers through phone, email and/or portal communications. Takes ownership of the request to ensure complete and accurate resolution of billing and/or collection related issue(s). Acts as a customer's main point of contact for the lifecycle of the dispute.

      Knowledge, Skills or Abilities

      Experience in a telecommunications billing environment. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel - strong computer skills and proficiency with Microsoft Excel, Word and Outlook. Excellent analytical, communication (verbal and written) and organizational skills. Ability to prioritize issues in a timely, efficient manner. Manage a cyclical workload. Ability to understand and utilize multiple systems for billing and dispute management. Must be detailed orientated, learn quickly, work in a fast paced environment and manage multiple priorities. Requires problem solving and multitasking skills.

      Essential Duties

      Collaborates with the customer, sales and other internal departments to resolve billing related issues, such as any billing inquiry, dispute and/or collection issue within the customer's established service level agreements. Researches and resolves customer disputes relating to issues such as incorrect rates, VAT and disconnect issues.

      Communicates regularly with other areas of the business to ensure that orders are raised to fix billing disputes long term and avoid the same dispute being raised more than once.

      Escalates complex queries to Manager and initiates training for tickets that require more training and understanding to drive personal development.

      Monitors the main queue and distribute tickets to other team members making sure the correct skill set can work their assigned tickets.

      Updates all customers throughout the duration of their ticket ensuring that they know the outcome and what has been either denied or approved in detail.

      Recruiter: Level 3 Communications Uk Limited