Job Posted: 20 Jul 2017
      Work as


      17k per year| Andover| Contract/Interim

      17k per year| Andover| Contract/Interim


      Do you have previous experience of dealing with customers? Are you looking for a role that will develop your career in a contact centre environment?

      Firstsource Managed Services are currently recruiting for a full time Fraud Analyst in Andover. We are offering a competitive salary plus excellent benefits, with immediate start dates available.

      What are the responsibilities of the Fraud Analyst?

      - Investigates potential credit card fraud cases based on information received from the fraud detection system.

      - Analyses several aspects of account history, to include payment and transaction history.

      - Contacts customers and merchants to obtain additional information regarding fraudulent charges.

      - Maintains accurate and complete documentation of all information necessary for the investigation.

      - Achieves Key Performance Indicators (KPI'S) in line with Service Level Agreements including quality standards.

      What skills do I need to have to become the Fraud Analyst?

      - PC, Keyboard Skills & System Navigation

      - Financial Services Experience

      - Experience of Working in a Customer Services Role. Interacting with Customers Face to Face or Via Telephone

      We offer a fantastic benefits package!

      As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits:

      - 29 days holiday, including bank holidays

      Upon 12 weeks of service you will receive a monthly 4% additional pay (68 per month)

      If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then APPLY now to become our Fraud Analyst!

      Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

      Recruiter: Logic Enterprises Limited (First Source)
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