The Role The BMC Helix Technical Delivery Authority is responsible for end-to-end delivery of BMC Helix solutions, ensuring technical integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. * Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). * Design scalable, secure, and maintainable solutions leveraging BMC Helix Innovation Studio and Business Workflows. * Ensure compliance with ITIL best practices and enterprise standards. * Architect and implement integrations with third-party systems (eg, Active Directory, Orchestrators, Service Assurance tools). * Configure web services, APIs, and middleware for seamless data exchange.
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