Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience Lead position is Mainly remote with around2 days per month in central London, working from home the rest. As Customer Experience Lead previous experience leading the customer journey for Telco / IT focussed solutions is essential. As Customer Experience Lead previous experience within Communications (ideally Cloud, UC, UCaaS, Contact Centre etc) is essential. The Customer Experience Lead should have experience understanding existing customer experience and mapping and reporting on journey as well as key touchpoint and metrics.
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