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Job Introduction Grade 7 (£44,075 - £49,282) Temporary 2 years fixed, full time 37 hours per week Location: Any suitable location within the City of Wolverhampton (Flexible workstyle) The City of Wolverhampton Council is seeking to recruit a highly motivated and detail-oriented QA Tester to join our dynamic and innovative Digital & IT team. As a QA Tester, you will play a pivotal role in ensuring the highest quality, reliability, and performance of our cutting-edge software solutions. Working within a collaborative Agile environment, you will partner closely with development, product, and business teams to deliver exceptional user experiences. You will be instrumental in identifying issues before they impact users and will contribute to a culture of continuous improvement and quality excellence.
Job Introduction Grade 7 (£44,075 - £49,282) Temporary 2 years fixed, full time 37 hours per week Location: Any suitable location within the City of Wolverhampton (Flexible workstyle) The City of Wolverhampton Council is seeking to recruit a highly motivated and detail-oriented QA Tester to join our dynamic and innovative Digital & IT team. As a QA Tester, you will play a pivotal role in ensuring the highest quality, reliability, and performance of our cutting-edge software solutions. Working within a collaborative Agile environment, you will partner closely with development, product, and business teams to deliver exceptional user experiences. You will be instrumental in identifying issues before they impact users and will contribute to a culture of continuous improvement and quality excellence.
2 exact matches jobs are outside your preferred location
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Stonehouse 1 month temporary contract (ongoing beyond this) to cover permanent recruitment process (potential to be considered for this too) Working hours are 8.30am 5pm Monday to Friday (37.5 hours per week) with a 60-minute unpaid lunch break. £27,000-£30,000 dependant on experience * PCs, MACs and operating systems including Windows 10 / 11 / OS X * Basic Understanding of TCP/IP networking * Office 365 and Microsoft Office 2016 / 2019 / installation and operating * Microsoft products including * Microsoft Teams, OneNote, OneDrive and SharePoint * Wireless networking skills * AV equipment including interactive whiteboards / screens * Microsoft Exchange server online / * 2016 / 2019 * Experience with MS Windows server * Intune and End Point device management * Jamf (or similar) and iPad device management * Experience using Microsoft
Stonehouse 1 month temporary contract (ongoing beyond this) to cover permanent recruitment process (potential to be considered for this too) Working hours are 8.30am 5pm Monday to Friday (37.5 hours per week) with a 60-minute unpaid lunch break. £27,000-£30,000 dependant on experience * PCs, MACs and operating systems including Windows 10 / 11 / OS X * Basic Understanding of TCP/IP networking * Office 365 and Microsoft Office 2016 / 2019 / installation and operating * Microsoft products including * Microsoft Teams, OneNote, OneDrive and SharePoint * Wireless networking skills * AV equipment including interactive whiteboards / screens * Microsoft Exchange server online / * 2016 / 2019 * Experience with MS Windows server * Intune and End Point device management * Jamf (or similar) and iPad device management * Experience using Microsoft
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Role: Power Platform Engineer Location: Birmingham (Hybrid 3 Days Average In-Office Weekly) Salary: £35,000 - £45,000 Contract: Fixed-Term (3 Years) Network IT is recruiting for a Power Platform Engineer to join a reputable organisation who are undertaking a significant programme to play a key role in driving automation and digital transformation. This is a 3-year fixed term contract, offering the opportunity to design and deliver solutions that enhance efficiency, streamline processes, and improve user experience across a large, complex organisation. Were looking for someone with excellent interpersonal skills and the enthusiasm to develop and embed themselves in Power Platform and Automation technologies, always seeking to be at the cusp of innovation.
Role: Power Platform Engineer Location: Birmingham (Hybrid 3 Days Average In-Office Weekly) Salary: £35,000 - £45,000 Contract: Fixed-Term (3 Years) Network IT is recruiting for a Power Platform Engineer to join a reputable organisation who are undertaking a significant programme to play a key role in driving automation and digital transformation. This is a 3-year fixed term contract, offering the opportunity to design and deliver solutions that enhance efficiency, streamline processes, and improve user experience across a large, complex organisation. Were looking for someone with excellent interpersonal skills and the enthusiasm to develop and embed themselves in Power Platform and Automation technologies, always seeking to be at the cusp of innovation.
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IT Support Engineer
IT Support Engineer
Genium Selection
Vale Park, WR11
From £35,000 to £43,000 per annum + bonus + pension + more
Location: HYBRID 3 days a week in Evesham office, Worcestershire Are you an IT Support Engineer in need of a new challenge? Would you like to resolve complex 2nd line technical issues across desktop, infrastructure, cloud service and contribute to new IT projects in a company that is modernising its IT Infrastructure & IT Services? Our client is expanding its IT team as it modernises its Infrastructure / desktop environment. Its created this additional role thats circa 70% 2nd line support and 30% projects as it expands IT Support into its European offices. Technically, its Microsoft Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, Azure, networking (DNS, DHCP, VPN, firewalls), endpoint management tools (e.g., Intune, SCCM) in and ITIL environment.
Location: HYBRID 3 days a week in Evesham office, Worcestershire Are you an IT Support Engineer in need of a new challenge? Would you like to resolve complex 2nd line technical issues across desktop, infrastructure, cloud service and contribute to new IT projects in a company that is modernising its IT Infrastructure & IT Services? Our client is expanding its IT team as it modernises its Infrastructure / desktop environment. Its created this additional role thats circa 70% 2nd line support and 30% projects as it expands IT Support into its European offices. Technically, its Microsoft Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, Azure, networking (DNS, DHCP, VPN, firewalls), endpoint management tools (e.g., Intune, SCCM) in and ITIL environment.
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Job Title: 3rd Line IT Engineer - MSP Location: Worcester (Hybrid) Salary: Up to £50,000 We're working with a growing Managed Service Provider in Worcester who are seeking an experienced 3rd Line IT Engineer to join their senior technical team. This is an exciting opportunity to manage complex client environments, lead on advanced technical support, and contribute to high-impact IT projects across multiple client sites. Key Responsibilities * Act as an escalation point for 1st and 2nd Line support, resolving complex incidents efficiently. * Provide expert support across desktops, laptops, servers, networking devices, and cloud platforms. * Support and administer Microsoft 365, Azure, Windows Server, Active Directory, and Intune. * Troubleshoot and maintain networking infrastructure, including switches, routers, firewalls, and VPNs.
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Infrastructure Support Engineer
Infrastructure Support Engineer
XACT PLACEMENTS LIMITED
Gloucestershire
From £32,000 to £40,000 per annum
Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits Were working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business thats redefining what great support looks like combining technical excellence with a consultative, customer-first approach. The Opportunity Youll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, youll be working across a broad tech stack that will keep your skills sharp and your career progressing.
Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits Were working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business thats redefining what great support looks like combining technical excellence with a consultative, customer-first approach. The Opportunity Youll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, youll be working across a broad tech stack that will keep your skills sharp and your career progressing.
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Azure Virtual Desktop (AVD) SME - SC Cleared
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GL1, Gloucester
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3rd Line Network Support Engineer - Valid SC Clearance needed (Will consider sponsorship of SC) Are you an experienced Network Engineer ready to take on complex challenges in a fast-paced environment? We're looking for a committed and technically skilled professional to join our team as a 3rd Line WAN Network Support & Project Engineer. This role is ideal for someone confident in configuring and troubleshooting Juniper SRX and MX routers, who thrives in a collaborative environment and takes pride in delivering right-first-time solutions. * Configure Juniper SRX series routers to meet tight project deadlines and support business-as-usual operations * Deliver project implementation activities and manage technical network support escalations * Act as a technical lead and escalation point for complex network issues within the WAN environment
3rd Line Network Support Engineer - Valid SC Clearance needed (Will consider sponsorship of SC) Are you an experienced Network Engineer ready to take on complex challenges in a fast-paced environment? We're looking for a committed and technically skilled professional to join our team as a 3rd Line WAN Network Support & Project Engineer. This role is ideal for someone confident in configuring and troubleshooting Juniper SRX and MX routers, who thrives in a collaborative environment and takes pride in delivering right-first-time solutions. * Configure Juniper SRX series routers to meet tight project deadlines and support business-as-usual operations * Deliver project implementation activities and manage technical network support escalations * Act as a technical lead and escalation point for complex network issues within the WAN environment
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£580 - £680 per day + InsideIR35
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Oscar Technology has partnered with a leading MSP near Solihull to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. * Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. * Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. * Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. * Assist with data retrieval, backup management - either onsite or cloud based.
Oscar Technology has partnered with a leading MSP near Solihull to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. * Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. * Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. * Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. * Assist with data retrieval, backup management - either onsite or cloud based.
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Position: 3rd Line Support Engineer Location: Witney, Oxfordshire Salary: £35,000-£45,000 DOE As a 3rd Line Support Engineer, you will be the escalation point for complex technical problems that 1st and 2nd line support teams cannot resolve. You'll work closely with infrastructure, development, and network teams to troubleshoot, diagnose, and fix critical issues across multiple platforms and applications. * Provide second and third-line IT support, acting as part of the contact team for internal queries, incidents, user requests, and problem resolution. * Serve as an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to third parties as appropriate. * Experience with cloud environments such as Microsoft Cloud and Azure is required.
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Systems Support Engineer - Azure, entra, intune
Systems Support Engineer - Azure, entra, intune
Cyber Talent Limited
Lutterworth, Leicestershire
From £30,000 to £40,000 per annum Exclelent benefits, pension, health,
Systems Support Engineer - 30-40k+ Pension + Health + stock options + hybridworking- 2 days in the office per week. This is an excellent opportunity for an Systems Support Engineerwho is looking for a new challenge with a very cyber securitycompany. The role is hybrid and is based in the office 2 days per week. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. About the role:- Provide 2nd/3rd line IT support to my customers UK and US offices, ensuring high system availability and user satisfaction.
Systems Support Engineer - 30-40k+ Pension + Health + stock options + hybridworking- 2 days in the office per week. This is an excellent opportunity for an Systems Support Engineerwho is looking for a new challenge with a very cyber securitycompany. The role is hybrid and is based in the office 2 days per week. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. About the role:- Provide 2nd/3rd line IT support to my customers UK and US offices, ensuring high system availability and user satisfaction.
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Department: IT | Hours: 40 per week | Contract: Permanent | Location: Head Office, Tewkesbury, with travel to regional depots as required Cotteswold Dairy is one of the UKs leading independent, family-owned dairies. Joining our Team Cotteswold means being part of a friendly, high-performing team that values quality, reliability and first-class service across every department. About the Role Were looking for a proactive, hands-on IT Technician (suitable for a strong 1st/2nd Line Senior IT Technician) to keep our people productive across Head Office and our wider depot network. Youll resolve incidents, deliver service requests, maintain our helpdesk and asset records, and support projects that improve how Cotteswold Dairy works.
Department: IT | Hours: 40 per week | Contract: Permanent | Location: Head Office, Tewkesbury, with travel to regional depots as required Cotteswold Dairy is one of the UKs leading independent, family-owned dairies. Joining our Team Cotteswold means being part of a friendly, high-performing team that values quality, reliability and first-class service across every department. About the Role Were looking for a proactive, hands-on IT Technician (suitable for a strong 1st/2nd Line Senior IT Technician) to keep our people productive across Head Office and our wider depot network. Youll resolve incidents, deliver service requests, maintain our helpdesk and asset records, and support projects that improve how Cotteswold Dairy works.
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An exciting new opportunity has become available for a IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth. We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. * Windows 7 and Windows 10 Operating Systems * Office 365 Email Solutions * Exchange 2007/2010/2013/2016 Mailbox Management * Active Directory Users/Computers Management * Basic Client-side Networking experience
An exciting new opportunity has become available for a IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth. We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. * Windows 7 and Windows 10 Operating Systems * Office 365 Email Solutions * Exchange 2007/2010/2013/2016 Mailbox Management * Active Directory Users/Computers Management * Basic Client-side Networking experience
2nd Line WAN Network Engineer - Must be eligible for SC Clearance as will provide sponsorship We are looking for an experienced 2nd Line WAN Network Engineer to join our team in Birmingham. This is an exciting opportunity to work with cutting-edge technologies and play a vital role in the secure global delivery of network services. You will support and configure Juniper SRX series routers, contribute to BAU operations, and provide technical guidance to colleagues. Key Responsibilities for 2nd Line WAN Network Engineer * Support and configure Juniper SRX routers across the WAN estate. * Deliver technical 2nd line network support and handle escalations. * Work closely with 1st line engineers to provide guidance and knowledge transfer. * Collaborate with 3rd line engineers on projects and service improvements.
2nd Line WAN Network Engineer - Must be eligible for SC Clearance as will provide sponsorship We are looking for an experienced 2nd Line WAN Network Engineer to join our team in Birmingham. This is an exciting opportunity to work with cutting-edge technologies and play a vital role in the secure global delivery of network services. You will support and configure Juniper SRX series routers, contribute to BAU operations, and provide technical guidance to colleagues. Key Responsibilities for 2nd Line WAN Network Engineer * Support and configure Juniper SRX routers across the WAN estate. * Deliver technical 2nd line network support and handle escalations. * Work closely with 1st line engineers to provide guidance and knowledge transfer. * Collaborate with 3rd line engineers on projects and service improvements.
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DV-Cleared Application Support Engineer - Contract (Outside IR35) The Role We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week) Rate: £500 - £600 per day Clearance: Active DV clearance required Start: ASAP Duration: 6 months Key Responsibilities Build & Deploy * Manage and maintain CI/CD pipelines using Java, Maven, and NPM. * Configure and execute automated test suites with Maven and Cypress.
DV-Cleared Application Support Engineer - Contract (Outside IR35) The Role We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week) Rate: £500 - £600 per day Clearance: Active DV clearance required Start: ASAP Duration: 6 months Key Responsibilities Build & Deploy * Manage and maintain CI/CD pipelines using Java, Maven, and NPM. * Configure and execute automated test suites with Maven and Cypress.
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ClearCourse Location: Warwick - Office based Brand: Intelligent Golf Job Type: Full Time ClearCourse is a market-leading technology group, providing innovative software and payments solutions that help businesses of all sizes thrive. IntelligentGolf, part of the ClearCourse family, is the UKs leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training to ensure customers make the most of their IntelligentGolf solution.
ClearCourse Location: Warwick - Office based Brand: Intelligent Golf Job Type: Full Time ClearCourse is a market-leading technology group, providing innovative software and payments solutions that help businesses of all sizes thrive. IntelligentGolf, part of the ClearCourse family, is the UKs leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training to ensure customers make the most of their IntelligentGolf solution.
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IT Systems Engineer
IT Systems Engineer
Amtis Professional Ltd
B79, Tamworth
£55k - 60k per year + £3,000 Allowance + Benefits
Microsoft, Azure Active Directory, M365 - Intune, Defender, We seek a skilled Network Systems Engineer with significant experience in virtualisation. Microsoft Windows Server, Active Directory, MS Azure, M365 configuration & troubleshooting (Intune, Defender, Purview). In this role, you will be responsible for day-to-day administration, support, and troubleshooting in a dynamic, high-volume environment with multiple configurations. Working on project 60% of the time you must have experience planning and installing new upgrades and resolving problems remotely and on-site. Your expertise in cloud-based solutions and virtualisation technologies will be critical in this role, as will your ability to work with complex solutions and coordinate activities with other technical personnel as appropriate. * Configure and manage Hyper-V virtualization environments.
Microsoft, Azure Active Directory, M365 - Intune, Defender, We seek a skilled Network Systems Engineer with significant experience in virtualisation. Microsoft Windows Server, Active Directory, MS Azure, M365 configuration & troubleshooting (Intune, Defender, Purview). In this role, you will be responsible for day-to-day administration, support, and troubleshooting in a dynamic, high-volume environment with multiple configurations. Working on project 60% of the time you must have experience planning and installing new upgrades and resolving problems remotely and on-site. Your expertise in cloud-based solutions and virtualisation technologies will be critical in this role, as will your ability to work with complex solutions and coordinate activities with other technical personnel as appropriate. * Configure and manage Hyper-V virtualization environments.
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Cheltenham | Circa £30,000 + Excellent Benefits Are you an IT Support professional looking for your next challenge? We are recruiting for an IT Support Engineer to join a global technology business based in Cheltenham, offering a salary in the region of £35,000 plus excellent benefits. You’ll be joining a well-established software company that delivers enterprise-level solutions for document and output management to major organisations worldwide. It’s a fantastic opportunity to join a forward-thinking business in a technical support position with excellent training and progression prospects. Duties & Responsibilities * Diagnose and troubleshoot issues related to software installations and configurations. * Record, manage and track incidents using an internal support system. * Collaborate with senior support engineers and developers to resolve complex issues.
Cheltenham | Circa £30,000 + Excellent Benefits Are you an IT Support professional looking for your next challenge? We are recruiting for an IT Support Engineer to join a global technology business based in Cheltenham, offering a salary in the region of £35,000 plus excellent benefits. You’ll be joining a well-established software company that delivers enterprise-level solutions for document and output management to major organisations worldwide. It’s a fantastic opportunity to join a forward-thinking business in a technical support position with excellent training and progression prospects. Duties & Responsibilities * Diagnose and troubleshoot issues related to software installations and configurations. * Record, manage and track incidents using an internal support system. * Collaborate with senior support engineers and developers to resolve complex issues.
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IT Field Support Engineer
IT Field Support Engineer
Reqwest Limited
Bath, Somerset
Competitive salary plus large company benefits
* Have Security clearance, or a willingness to apply. * Have lived in the UK for the last 5 years. * Hold a UK Driving Licence. Our client, a large Managed Service Company, is seeking a Field Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement. * To repair diagnose and replace PCs, Laptops, Printers and retail equipment and associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. * To perform desk side support to clients as requested * Complete customer rebuilds and configuration to desk * Assist other engineers in the delivery of service to our customers. * Cover site roles where required due to planned or un-planned absence * Achieve KPI targets.
* Have Security clearance, or a willingness to apply. * Have lived in the UK for the last 5 years. * Hold a UK Driving Licence. Our client, a large Managed Service Company, is seeking a Field Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement. * To repair diagnose and replace PCs, Laptops, Printers and retail equipment and associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. * To perform desk side support to clients as requested * Complete customer rebuilds and configuration to desk * Assist other engineers in the delivery of service to our customers. * Cover site roles where required due to planned or un-planned absence * Achieve KPI targets.
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Technical Applications Engineer
Technical Applications Engineer
Rise Technical Recruitment Limited
DY1, Dudley
£40000.00 - £50000.00 per annum
£40,000 to £50,000 per annum, DOE + Company Benefits Location: Commutable from Birmingham, Dudley, Stourbridge, West Bromwich, Wolverhampton, Walsall An excellent opportunity for a technically skilled professional with hands-on experience in low voltage switchgear to transition into a client-facing, solution-focused role. This is a varied and exciting position where you can apply your expertise to design, price, and deliver solutions while playing a key role in driving the growth of the business. The company are industry leaders in their field, working with a wide range of reputable clients across the UK.
£40,000 to £50,000 per annum, DOE + Company Benefits Location: Commutable from Birmingham, Dudley, Stourbridge, West Bromwich, Wolverhampton, Walsall An excellent opportunity for a technically skilled professional with hands-on experience in low voltage switchgear to transition into a client-facing, solution-focused role. This is a varied and exciting position where you can apply your expertise to design, price, and deliver solutions while playing a key role in driving the growth of the business. The company are industry leaders in their field, working with a wide range of reputable clients across the UK.
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Birmingham Up to 35,000 per annum (depending upon experience) Full Time | Permanent Are you a skilled and passionate IT professional looking to make a meaningful impact within a forward-thinking organisation? A fantastic opportunity has arisen for an IT Specialist to join a global leader in innovative construction solutions, based in Birmingham. With over five decades of industry expertise and a strong presence in 40+ countries, the business is committed to sustainable innovation, quality, and technological excellence. This is a company with strong family values and a mission to create healthier living environments, driven by principles of innovation, responsibility, passion, and unity. Role Purpose
Birmingham Up to 35,000 per annum (depending upon experience) Full Time | Permanent Are you a skilled and passionate IT professional looking to make a meaningful impact within a forward-thinking organisation? A fantastic opportunity has arisen for an IT Specialist to join a global leader in innovative construction solutions, based in Birmingham. With over five decades of industry expertise and a strong presence in 40+ countries, the business is committed to sustainable innovation, quality, and technological excellence. This is a company with strong family values and a mission to create healthier living environments, driven by principles of innovation, responsibility, passion, and unity. Role Purpose
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Remote 3rd Line Engineer - Managed Print Solutions
Remote 3rd Line Engineer - Managed Print Solutions
Apogee Corporation**
Lee Bank, B1 1BD
Competitive Salary + Fully Remote Working
Join our dynamic Helpdesk team as a 3rd Line Helpdesk Technician. Your role involves remotely resolving printing, network, and services issues for Apogee and HP Clients. You will provide efficient customer service with a focus on exceeding client expectations. * Timely communication with clients on incident progress and changes * Respond to P1 Outages within SLA timescales and produce Major Incident reports * Collaborate with HP Support teams to provide technical support * Take ownership of escalated calls and manage them through to resolution * Ensure client satisfaction and escalate service requests as needed * Contribute to technical knowledge base and stay updated on managed print solutions A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based.
Join our dynamic Helpdesk team as a 3rd Line Helpdesk Technician. Your role involves remotely resolving printing, network, and services issues for Apogee and HP Clients. You will provide efficient customer service with a focus on exceeding client expectations. * Timely communication with clients on incident progress and changes * Respond to P1 Outages within SLA timescales and produce Major Incident reports * Collaborate with HP Support teams to provide technical support * Take ownership of escalated calls and manage them through to resolution * Ensure client satisfaction and escalate service requests as needed * Contribute to technical knowledge base and stay updated on managed print solutions A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based.
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